Privacy Policy
Your privacy matters to us at drunavicoffice
Last Updated: March 15, 2025
1. Information We Collect
drunavicoffice collects information to provide better financial education services to our users. We gather data through various means when you interact with our platform, participate in our learning programs, or contact our support team.
Personal Information
- Full name and contact details including email address and phone number
- Demographic information such as age, location, and occupation
- Financial background and experience level for course recommendations
- Payment information for course enrollment and subscription services
- Communication preferences and language settings
Usage Data
- Course progress and completion rates
- Time spent on different learning modules
- Quiz scores and assessment results
- Website navigation patterns and page views
- Device information including browser type and operating system
We never collect sensitive financial account information such as banking passwords, credit card PINs, or investment account access credentials. Our platform focuses on education, not account management.
2. How We Use Your Information
Your information helps us deliver personalized financial education experiences and improve our services. We use collected data responsibly and only for legitimate business purposes.
| Purpose | Data Types Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Personal info, usage data | Contract performance |
| Customer support and communication | Contact details, inquiry history | Legitimate interest |
| Service improvement and analytics | Usage patterns, feedback | Legitimate interest |
| Marketing and promotional content | Contact info, preferences | Consent |
3. Data Sharing and Third Parties
drunavicoffice maintains strict policies regarding data sharing. We only share information when necessary for service delivery or when required by law. Our partnerships are carefully vetted to ensure your privacy remains protected.
Service Providers
We work with trusted third parties to deliver our services effectively. These include payment processors, email service providers, and analytics tools. All partners sign data processing agreements and must comply with our privacy standards.
Legal Requirements
We may disclose information when required by Malaysian law, court orders, or regulatory authorities. This includes compliance with financial education regulations and consumer protection laws.
drunavicoffice never sells personal information to third parties. We don't participate in data broker networks or provide customer lists to marketing companies.
4. Your Privacy Rights
You have comprehensive rights regarding your personal information. drunavicoffice respects these rights and provides clear mechanisms for exercising them.
Request copies of your personal data and understand how we process it
Update or correct inaccurate information in your account
Request removal of your data when no longer needed
Receive your data in a structured, machine-readable format
Object to processing based on legitimate interests
Limit how we process your information in certain circumstances
How to Exercise Your Rights
Contact our privacy team through any of the methods listed below. We'll respond within 30 days and may require identity verification for security purposes. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.
5. Data Security Measures
drunavicoffice implements comprehensive security measures to protect your personal information. Our approach includes technical, physical, and administrative safeguards designed to prevent unauthorized access, disclosure, or misuse.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Automated threat detection and response systems
- Secure hosting infrastructure with 24/7 monitoring
Access Controls
Employee access to personal data is strictly limited based on job responsibilities. All staff receive privacy training and sign confidentiality agreements. We maintain detailed access logs and conduct regular reviews of user permissions.
6. Data Retention and Deletion
We retain personal information only as long as necessary for the purposes outlined in this policy. Retention periods vary based on data type and legal requirements.
Retention Periods
- Account information: Retained while your account is active plus 3 years
- Course progress data: Maintained for 5 years after course completion
- Payment records: Kept for 7 years as required by Malaysian tax law
- Marketing communications: Until you unsubscribe or request deletion
- Support inquiries: Retained for 2 years after resolution
Secure Deletion
When data reaches the end of its retention period, we securely delete it using industry-standard methods. This includes overwriting storage media and destroying physical records. Some information may be retained in anonymized form for statistical purposes.
7. International Data Transfers
drunavicoffice primarily processes data within Malaysia, but some services may involve international transfers. When this occurs, we ensure appropriate safeguards are in place to protect your information.
Transfer Safeguards
International transfers are governed by standard contractual clauses, adequacy decisions, or other approved transfer mechanisms. We only work with countries and organizations that provide adequate protection for personal data.
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and gather usage analytics. You can control cookie settings through your browser preferences.
Cookie Types
- Essential cookies: Required for basic website functionality
- Performance cookies: Help us understand how you use our site
- Preference cookies: Remember your settings and choices
- Marketing cookies: Used to deliver relevant advertisements
9. Changes to This Policy
drunavicoffice may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent website notices.
Minor updates may be made without notice, but substantial changes will be communicated at least 30 days in advance. Your continued use of our services after changes take effect indicates acceptance of the updated policy.
For privacy-related questions or to exercise your rights, contact us:
Email: info@drunavicoffice.sbs
Phone: +60123694946
Address: Seberang pasir mas Pasir mas, 15100 Kota Bharu, Kelantan, Malaysia
Response Time: We aim to respond within 30 days
This privacy policy was last updated on March 15, 2025
drunavicoffice reserves the right to modify this policy at any time