Refund Policy
Your satisfaction is our priority. Learn about our comprehensive refund policy and how we protect your investment in financial education.
Overview
At drunavicoffice, we're committed to providing exceptional financial education that transforms lives. Our refund policy reflects our confidence in our programs while ensuring you have peace of mind when investing in your financial future. We believe education should be accessible, valuable, and risk-free for genuine learners.
We offer a comprehensive 30-day satisfaction guarantee on all our learning programs, giving you ample time to explore our content and determine if it meets your educational goals.
Refund Eligibility
To ensure our refund policy serves genuine learners while maintaining program integrity, we've established clear eligibility criteria. These requirements help us provide fair service to all students while protecting the quality of our educational community.
- Refund request submitted within 30 days of initial purchase
- Course completion rate below 80% of available modules
- No previous refund requests for drunavicoffice programs
- Account in good standing with no policy violations
- Original payment method still active and accessible
- Completion of our brief feedback survey about your experience
Refund Process
We've streamlined our refund process to be as straightforward as possible. Here's exactly what happens when you request a refund and how we ensure quick, professional service.
Submit Request
Contact our support team via email or phone with your refund request. Include your order number and brief reason for the refund.
Review & Verification
Our team reviews your account status, purchase date, and course progress to verify eligibility within 24 hours.
Processing
Once approved, we process your refund immediately. You'll receive confirmation and tracking information for your refund.
Timeline & Processing
Understanding when you'll receive your refund helps you plan accordingly. Processing times vary by payment method, but we always aim for the fastest possible resolution.
Expected Processing Times
Initial review and approval process
Credit card and digital wallet refunds
Bank transfer and international payments
Special Circumstances
We understand that life happens, and sometimes circumstances beyond your control may affect your ability to complete our programs. We evaluate each unique situation with compassion and fairness.
Medical or Family Emergencies
If medical emergencies or family crises prevent you from completing your program, we offer extended refund periods and alternative arrangements. Documentation may be required, but we handle these situations with complete discretion and understanding.
Technical Issues
When technical problems on our end significantly impact your learning experience, we provide full refunds regardless of the 30-day window. We also offer technical support and alternative access methods before processing refunds.
Course Cancellations
If drunavicoffice cancels or significantly modifies a program you've purchased, you're entitled to a full refund or credit toward another program of equal value. We notify affected students immediately and provide multiple options for resolution.
Non-Refundable Items
While we strive to accommodate most refund requests, certain items and services fall outside our standard refund policy. These exceptions ensure we can continue providing high-quality, personalized educational experiences.
Important Notice
One-on-one coaching sessions, printed materials that have been shipped, and digital downloads accessed more than 5 times are not eligible for refunds. Group workshop fees may be refunded up to 7 days before the event date.
International Refunds
For our international students, we process refunds in the original currency when possible. Exchange rate fluctuations may affect the final amount, and additional processing time may be required for international banking transfers.
We work with multiple payment processors to ensure smooth international transactions. If you encounter any difficulties with your international refund, our support team provides dedicated assistance to resolve payment issues quickly.
Partial Refunds
In some cases, we may offer partial refunds based on your course completion and the value you've already received. This approach ensures fairness while acknowledging that you've invested time and effort in your learning journey.
Partial refunds are calculated based on module completion, time elapsed since purchase, and individual circumstances. We discuss all options with you before processing any partial refund to ensure you're comfortable with the arrangement.
Need Help with Your Refund?
Our customer support team is ready to assist you with any refund questions or concerns. We're here to ensure your experience with drunavicoffice exceeds your expectations.